Covid-19 Re-Opening Announcement

Updated May 22, 2020

On behalf of the team at Leica Camera Inc, we’d like to express our gratitude for your ongoing support and dedication towards the art of photography and the tools supporting you in expressing your visual language. While we continue to stay connected through online programs and events, we are working to reopen our stores across the United States as guided by state and local government ordinances and recommendations from health officials. The health and safety of the Leica community remains our top priority. 

We’re committed to a retail environment safe for all, bringing you the service you expect from us reimagined to meet new standards of safety. Our stores will reopen with a phased approach and may not open all at once - each may offer different levels of service, contingent on state & local government ordinances. Some stores might open to customers and some may offer curbside pickup and shipping in the first phase. Social distancing measures will be implemented, and face coverings will be provided for our team, and for our guests.  

We’d like to share some of the ways we’re working to ensure our stores are a safe and healthy destination for all: 

Curbside Pickup: 
E-mail or call to place an order for contactless curbside pickup or complimentary delivery. Instructions for curbside pickup will be e-mailed along your receipt. Curbside pickup is available at the following stores:

  • Leica Store Los Angeles: Starting May 14
    Hours: Monday to Sat 10 am – 6pm, Sun 12pm – 5pm
    Customers will be permitted in store beginning on Thursday, May 29th
  • Leica Store Bellevue: Starting May 14
    Hours: Monday to Saturday 11am – 7pm, Sunday 11am – 6pm
    Customers will be permitted in store beginning on Thursday, June 4th
  • Leica Store Las Vegas: Starting May 16
    Hours: Monday to Saturday 11am – 7pm, Sunday 12pm -6pm
    Customers will be permitted in store beginning on Friday, May 29th
  • Leica Store Boston: Starting May 26
    Hours: Monday to Saturday 10am – 7pm, Sunday 11am – 6pm
  • Leica Store Washington D.C.: Starting May 29
    Hours: Monday to Wednesday 10am – 6pm, Thursday to Saturday 10am – 7pm, Sunday 11am – 5pm
  • Leica Store Miami: Operating for mail order only
  • Leica Store New York SoHo: Operating for mail order only
  • Leica Store San Francisco: Open for curbside pickup and mail order only

From providing face coverings for employees and customers, to adjusting our store layouts to allow for social distancing, we’re working to create a safe environment for you and our employees. Our stores will reopen through a phased approach, based on guidelines and directions from local government ordinances. While our reopening will look different from store to store, we are consistent in our commitment to the safety of our community.

Occupancy:
We’re limiting the number of customers inside our stores at one time, and some of our stores may have abbreviated hours. Please check our website for the latest information on our store hours and contact information:

Your Safety:
We’re increasing cleaning and sanitization throughout the stores. Hand sanitizer, face masks and cleaning wipes will be more easily accessible for you and our employees, with safety guidelines posted in stores. Please note that we will require everyone entering our stores to wear a face mask.

Team Safety:
In addition to training our team members on best practices guided by the CDC, we’re conducting team health screenings, including temperature checks before every shift. Team members are instructed to stay home if they don’t feel well up to 72 hours prior to their shift.

Events:
While we love hosting events for you in our stores, we’re suspending all in-store events until further notice. To stay connected with our community, we will continue our #StayHomeWithLeica online programs on both a national and store level. You can find more details on these popular programs here.

Services:
We’re offering all customers a complimentary 20-minute Get Started With Your Leica tutorial, offered online with a Leica Brand Ambassador. These one-on-one sessions are designed to familiarize you with your new Leica product.

As always, we are united in our focus on the essentials, serving you with the tools and resources you need to be inspired, to create, and to capture your special moments.

We look forward to seeing you again.

Even from a distance, we are connected:
• Social Media: InstagramTwitterFacebook
• Customer Care Specialists: repair@leicacamerausa.com
• Tech Advisors: technicalinfo@leicacamerausa.com
• Online Store: shop@leicacamerausa.com
• Our Leica Blog is updated weekly with stories designed to inspire your creativity

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