We are aware that a few of the new Leica M (Typ 240) cameras shipped prior to April 5th 2013 have loose carrying strap eyelets. We have identified that these cases were caused by an assembly fault that occurred in the Leica M (Typ 240) production line. Products potentially affected only concern Leica M (Typ 240) cameras shipped prior to 5 April 2013. After identifying what happened, we fixed the production issue immediately. Rest assured that the issue has been completely resolved and corrected. We are deeply sorry that this occurred.
What to do now?
For not registered owners:
If you have not yet registered your camera at http://owners.leica-camera.com we suggest you do so, as it is the quickest means of contact. Alternatively, you may call our helpline at +49 6442 208 638 (available 24h) or send an email to firstname.lastname@example.org.
For registered owners:
If you have already registered your Leica M (Typ 240) in the "Leica Owners Area", you will be contacted via email in the coming days and informed whether your camera needs to be checked or not.
Leica will contact you with detailed information on the next steps within the next few days.
Please do not send your camera in unless you have been in contact with us or with your local Leica distributor first.
If you have any further questions, we have addressed some of them on the next page and we also have an open FAQ on the Leica User Forum http://www.l-camera-forum.com/short/faqlug where we will be responding to any additional questions.
We sincerely apologise for any inconvenience caused.
Leica Camera AG
QUESTIONS & ANSWERS
Precautionary Check for all LEICA M (Typ 240) Cameras Delivered before April 5 2013: Loose Carrying Strap Eyelets
How do I know if my camera was affected?
This issue only affects specific Leica M (Typ 240) cameras shipped prior to 5 April 2013. Those cameras shipped after that date are not affected by this issue. No other Leica Camera models are affected. If you are unsure whether or not your camera has this fault, you can call our helpline at +49 6442 208 638 (available 24h) or send an email to email@example.com with the camera's serial number. The best and quickest way to find out if your camera was affected is to register it and we will contact you.
When will my camera be checked?
Registered customers will be contacted with a proposed timeframe for the check. If the proposed timeframe does not fit with your personal schedule, individual appointments can be arranged.
Are all Leica M (Typ 240) cameras affected?
No, we have identified individual cases of faulty assembly for those Leica M (Typ 240) cameras shipped prior to 5 April 2013 only.
Do the eyelets fall off suddenly or is it possible that they will become progressively looser?
The eyelets should not budge within the camera body. If you notice any movement, caution is necessary. If you are unsure then it is best to contact us.
The eyelets on my camera seem to be fine right now, but can they loosen over time?
Yes, it is possible that the movement and jolting of daily use may lead to the loosening of unsecured eyelets. Again, it is best to contact us to confirm if your camera was affected.
Can I just fasten the eyelets myself?
No, the eyelets are secured from inside the camera body. You should not attempt to fix them yourself.
What happens if my Leica M (Typ 240) is damaged due to loose eyelets?
If your camera and/or lens were damaged due to this fault we will replace them free of charge.
Does my camera need to be serviced immediately or can it be done at a later date?
You can have your camera serviced at a later date, but we strongly suggest having it done as soon as possible to prevent any further potential damage.
How long will I be without my camera?
We will be working extremely hard to get the affected cameras fixed and returned to their owners as quickly as possible. To ensure this and prevent any delays we will be processing the cameras successively. Once we receive the camera, the necessary repairs will be made within a 24-48 hour period. Please note that depending on the distance from the factory in Germany, the return shipment of cameras may take some time.
I need my camera back by a certain date, can I request to have it fixed before then?
Of course we will do our best to have your camera fixed and returned to you by the date you request. We will keep you informed of the anticipated service date.
Can I bring my camera in to a Leica repair centre closer to my home instead of sending it back to Germany?
Presently, these repairs can only be done by the Customer Care department in Solms, Germany.