In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product via mail, courier or parcel service. Please enclose your name, address, phone number, fax or e-mail address and a description of the malfunction. To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
To place your repair order, please download the form "Repair and Service Form" below and enclose it to your shipment. In case you are sending in your product from outside the European Community, please download the form "Repair and Service Pro Forma Invoice" below.
If you are located in the United States, please download the "Repair & Service Form" here, and enclose it with your shipment as well.
Leica’s exclusive Pick-up Service is quickest and easiest way to send in your Leica product for service. Simply give our Customer Care Representatives or your local Service Partner a call. Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.
This service is free of charge under warranty. However, you may also take advantage of this service outside the warranty period for a small fee.
New IATA (International Air Transport Association) regulations for the transportation of lithium-ion batteries by air
The international regulations of the IATA (International Air Transport Association) for the transportation of lithium-ion batteries by air have been changed and came into force with effect from 1 April 2016: http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-update.pdf
This also affects the shipping of Leica products with used lithium-ion batteries. In compliance with the new IATA regulations, Leica Customer Care must call your particular attention to our new ruling that lithium-ion batteries may no longer be shipped together with products submitted for repair.
All batteries contained in the cameras must be removed from the product before shipment and safely stored. Furthermore, any product accessories or equipment not required for the purposes of the repair should be handed back to the customer for safekeeping.
Thank you for your support in helping us to comply with the new IATA regulations and for your valuable contribution to safety and sustainability.